- A patient has the right to be treated with courtesy and respect, with appreciation of his or her individual dignity, and with protection of his or her need for privacy.
- A patient has the right to a prompt and reasonable response to questions and requests.
- A patient has the right to know who is providing medical services and who is responsible for his or her care.
- A patient has the right to know what patient support services are available, including whether an interpreter is available if he or she does not speak English.
- A patient has the right to know that rules and regulations apply to his or her conduct.
- A patient has the right to know to be given by the health care provider information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.
- A patient has the right to refuse any treatment, except as otherwise provided by law.
- A patient has the right to be given, upon request, full information and necessary counseling on the availability of known financial resources for his or her care.
- A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment whether the health care provider or health care facility accepts the Medicare assignment rate.
- A patient has the right to receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.
- A patient has the right to receive a copy of a reasonably clear and understandable, itemized bill and, upon request, to have the charges explained.
- A patient has the right to impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap, or source of payment.
- A patient has the right to pain relief.
- A patient has the right to know if medical treatment is for purposes of experimental research and to give his or her consent or refusal to participate in such experimental research.
- A patient has the right to provide feedback, whether negative or positive, regarding the service that was received.
- A patient has the right to express grievances regarding any violation of his or her rights, as stated in Florida law, through the grievance procedure of the health care provider or health care facility which served him or her and to the appropriate licensing agency.
- A patient has the right to change providers if other qualified providers are available.
- A patient has a right to have his or her prescriptions filled at their pharmacy of choice.
- A patient has the right to information and an explanation regarding the Patient Centered Medical Home approach to care.
- A patient has the right to obtain information and forms related to Advanced Directives (living will and health care surrogate designation).
PATIENT RESPONSIBILITIES
- A patient is responsible for providing complete and accurate information to the best of their ability about their health to the health care provider. Information will include any medications taken, including over-the-counter products and dietary supplements, allergies, sensitivities, present complaints, past illnesses, hospitalizations, and other matters relating to his or her care.
- A patient is responsible for reporting unexpected changes in his or her condition to the health care provider.
- A patient is responsible for reporting to the health care provider whether he or she comprehends a contemplated course of action and what is expected of him or her.
- A patient is responsible for following the agreed-upon treatment plan prescribed by the health care provider and participate in their care.
- A patient is responsible to provide a responsible adult to provide transportation home and to remain with patient as directed by the provider or as indicated on discharge instructions.
- A patient is responsible for keeping appointments and, when unable to do so for any reason, for notifying the healthcare provider or health care facility.
- A patient is responsible for his or her actions if he or she refuses treatments or does not follow the provider’s instructions.
- A patient is responsible for assuring that the financial obligations of his or her health care are fulfilled as promptly as possible.
- A patient is responsible for the need to accept personal financial responsibility for any charges not covered by insurance.
- A patient is responsible for following health care facility rules and regulations affecting patient care and to behave respectfully toward all health care professionals and staff, as well as other patients and visitors.
- If participating in the Patient Centered Medical Home, a patient is responsible for talking with his/her team about health questions, sharing past health care successes and challenges, telling the team about other health care professionals that care for him/her, following the health care plan that has been discussed, making sure he/she understands the plan and asks questions if not understanding, telling the team if you are having trouble sticking with the care plan, and speaking up if the care plan is not working so together changes can be made, if needed.